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Do this before you place your order, not after. That's really the entire piece of advice this article is built around, and everything below just explains why.
Requirements differ across Australian states and territories, and for pieces that fall under a licensing requirement where you live, we need to confirm your documentation before the order can proceed. It's the same compliance check any authorised retailer carries out. Doing it upfront just means it doesn't become a delay sitting on top of an order you're already waiting on, rather than a step you deal with calmly before you've committed to a specific piece.
A clear copy of your relevant licence or permit. Your name and details matching exactly what's on that documentation. And a photo or scan legible enough that the licence number, expiry date, and category are all readable at a glance, not partially cropped or blurry. A photo taken on a phone in decent light is generally enough, there's no need for a professional scan, but it does need to actually be readable rather than a rushed shot that leaves half the detail guessed at.
Documentation goes through our Submit Your Licence page. If you haven't yet worked out what your state actually requires for the specific piece you're after, start with our licence and permit application guidance first, then come back here once you know what you're submitting. Working through it in that order, requirements first, documentation second, avoids submitting the wrong thing or discovering partway through that you actually need a different category of permit for the specific piece you had in mind.
Submit after ordering, and your piece can sit waiting on our end while the check happens, adding real time before it ships. Submit beforehand, and by the time you're ready to order, that side is already sorted. Same process either way. Considerably different wait. For a piece you're hoping to have in hand by a specific date, a birthday, an event, a gift you've already promised someone, that difference in timing is genuinely worth planning around rather than discovering the hard way.
Renewed your licence? Moved states? Resubmit. An outdated permit on file doesn't protect an order any more than an expired one sitting in a drawer at home protects you. It's a small habit, but it's the same principle that applies to keeping any compliance paperwork current, a document that was valid last year isn't automatically valid today, and checking in on it occasionally is considerably less hassle than sorting it out under time pressure later.
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